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Return & Refund Policy

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Last Updated: April 13, 2026

 

Thank you for shopping with us! Because we sell live praying mantises, our return and refund policy is different from standard retail stores. Please read carefully before placing an order.

 

Live Animal Policy

Due to the sensitive nature of live insects:

  • All sales are final on live praying mantises

  • We do not accept returns or exchanges for live animals

However, we do offer support through our Live Arrival Guarantee (see below).

 

Live Arrival Guarantee (LAG)

We guarantee that your mantis will arrive alive if all conditions are met:

To qualify:

  • You must select an appropriate shipping method for your weather conditions

  • Someone must be available to receive the package on the first delivery attempt

  • The package must be brought indoors immediately

  • You must contact us within 2 hours of delivery if there is an issue

 

Dead on Arrival (DOA) Policy

If your mantis arrives deceased:

You must:

  1. Contact us within 2 hours of delivery

  2. Provide:

    • Clear photos of the mantis in its original container

    • A photo of the shipping label

  3. Keep the mantis until we review your claim

If approved, we will offer:

  • A replacement (if available), or

  • Store credit, or

  • A refund (case-by-case basis)

 

Non-Live Items (Supplies & Accessories)

For items such as enclosures or supplies:

  • Returns may be accepted within 14 days of delivery

  • Items must be unused and in original condition

  • Buyer is responsible for return shipping costs unless the item arrived damaged or incorrect

 

Damaged or Incorrect Orders

If you receive a damaged or incorrect non-live item:

  • Contact us within 48 hours of delivery

  • Include photos of the issue

  • We will provide a replacement or refund at no additional cost

 

Exclusions (What is NOT Covered)

We do not offer refunds or replacements if:

  • Incorrect shipping method was selected

  • Delivery delays occur due to the carrier

  • The package was left outside or unattended

  • Incorrect address was provided

  • Care requirements are not met after delivery

  • You fail to contact us within the required time frame

 

Order Cancellations

  • Orders may be canceled within 12 hours of purchase if they have not yet shipped

  • Once shipped, orders cannot be canceled

 

Contact Us

If you have any questions or need to file a claim, please contact us at:
superstitionmantids@gmail.com

By placing an order, you agree to this Return & Refund Policy.

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